Shipping Policy

1. Delivery Issues

If you encounter any issues during the product delivery process, you can contact our online customer service team for assistance by clicking the [Online Customer Service] button.

2. Disclaimer

The VeloxGame shall not be liable for any damages arising from system malfunctions that prevent you from using our services, due to the following circumstances. These circumstances include, but are not limited to:
(1) During scheduled system maintenance periods as announced on our website.
(2) Failures in telecommunications equipment that prevent data transmission.
(3) System failures preventing business operations caused by force majeure events, such as typhoons, earthquakes, tsunamis, floods, power outages, wars, or terrorist attacks.
(4) Service interruptions or delays caused by reasons such as cyber-attacks, technical adjustments or failures by telecommunication departments, website upgrades, or issues with third-party payment platforms.
(5) During national public holidays, service schedules and non-operational hours will be announced in advance on our website's homepage.