User Guide

1. Account Information

1.1 How to Sign Up for VeloxGame?

[Step 1] Click the [Sign up] button to open the "Create an Account" pop-up window.

[Step 2] In the "Create an Account" window, enter your email address and click the "Send" button. After successful verification, this email address will be bound to the VeloGame platform as your account.

[Step 3] Check your email inbox and enter the verification code you received into the "Verification code" input field.

[Step 4] In the "Password" input field, enter the login password you wish to set for your account. You can use your registered email and this password to log in to the VeloxGame platform later.

[Step 5] Review and check the box for the agreements required for VeloxGame registration, indicating that you agree to and accept all content within the agreements.

[Step 6] Click the [Sign up] button to complete the registration.

1.2 How to Sign In to VeloxGame?

1.2.1 Sign in with Account and Password

[Step 1] Click the [Sign in] button to open the "Welcome Back" pop-up window.

[Step 2] In the "Email" input field, enter the email address bound to your account.

[Step 3] In the "Password" input field, enter the login password you set for your account.

[Step 4] Click the [Sign in] button to complete the login.

1.2.2 Sign in with a Social Media Account

[Step 1] Click the [Sign in] button to open the "Welcome Back" pop-up window.

[Step 2] Select the social media account you wish to use and click the corresponding icon.

[Step 3] After successfully logging into your social media account on the respective social media platform, you will be automatically logged into your corresponding account on our platform. If the social media account you are using is not bound to an existing account on our platform, a VeloxGame account will be automatically created for you, and the social media account will be bound to the newly created account. After automatic registration, you may need to bind an email address to use the platform normally.

1.3 How to Set Your Bound Phone Number?

[Step 1] Click the [Profile/User Center] icon in the top-right corner to open the drop-down menu.

[Step 2] Click the [My Profile] button to open the user center's "Account Information" page.

[Step 3] Click "Verify Phone" to open the "Verify Phone Number" pop-up window.

[Step 4] Select the country code corresponding to your phone number.

[Step 5] Enter your phone number.

[Step 6] Click "Send." A text message containing a verification code will be sent to your phone. Please check your SMS inbox.

[Step 7] Enter the verification code into the "Verification code" input field and click "Confirm" to complete the verification and successfully bind your phone number to your VeloxGame account.

1.4 How to Change Your Account Password?

[Step 1] Click the [Profile/User Center] icon in the top-right corner to open the drop-down menu.

[Step 2] Click the [My Profile] button to open the user center's "Account Information" page.

[Step 3] Click "Change Password" to open the "Change Password" pop-up window.

[Step 4] Enter your registered email address and click the "Send" button.

[Step 5] Check your email inbox and enter the verification code you received into the "Verification code" input field.

[Step 6] In the "Password" input field, enter the new login password you wish to set for your account. You can use your registered email and this new password to log in to the VeloxGame platform later.

[Step 7] Click [Confirm] to complete the change.

1.5 How to View Your Order History?

[Step 1] Click the [Profile/User Center] icon in the top-right corner to open the drop-down menu.

[Step 2] Click the [My Orders] button to open the "My Orders" page in the user center, or click the [My Orders] button in the left-side menu on any user center page to access the "My Orders" page.

2. Platform Settings

2.1 How to Change the Display Language and Currency?

2.1.1 Changing Display Language from the Top Bar

[Step 1] Click the [Globe] icon in the top bar to open the language drop-down menu.

[Step 2] Select your desired language (search is supported). Click to switch.

2.1.2 Changing Currency from the Top Bar

[Step 1] Click the [Currency] icon in the top bar to open the currency drop-down menu.

[Step 2] Select your desired currency. Click to switch.

2.1.3 Changing Display Language from the Bottom Bar

[Step 1] Click the [Country/Language/Currency] button in the bottom bar to open the global settings interface.

[Step 2] Click the [Globe] icon to open the language drop-down menu.

[Step 3] Select your desired language and click [Confirm] to successfully change it.

2.1.4 Changing Currency from the Bottom Bar

[Step 1] Click the [Country/Language/Currency] button in the bottom bar to open the global settings interface.

[Step 2] Click the [Currency Symbol] icon to open the currency drop-down menu.

[Step 3] Select your desired currency and click [Confirm] to successfully change it.

2.2 How to Change Your Country/Region?

[Step 1] Click the [Country/Language/Currency] button in the bottom bar to open the global settings interface.

[Step 2] Select your desired country and click to switch. Please note that after switching, the platform's display language and currency will automatically change to the default language and currency set by the platform for that country.

3. Transaction Information

3.1 How long does a game recharge take to arrive?

3.1.1 Direct Recharge:

(1) Time: 1-3 minutes. This may be extended during peak hours. If you have not received your product after a significant delay (e.g., more than three business days), please contact our Online Customer Service for assistance.
(2) Checking Delivery Status: After successful delivery, you can immediately check for the received digital product in the corresponding app. You can also view the delivery status in your order details.

3.1.2 Login-Assisted Recharge:

This type of product requires you to contact our platform staff via Online Customer Service. You will need to provide your account information for the corresponding app to assist our staff in logging into your account. Our staff will then complete the recharge on your behalf. Immediately after the recharge is completed, our staff will log out of your account. We guarantee that no sensitive information, such as your password, will be saved or stored.

3.2 What should I do if I enter the wrong game recharge information?

(1) If the recharge information you entered is incorrect, causing the recharge to fail, the order will be automatically refunded after confirmation. For details, please refer to our Refund Policy.
(2) If the recharge information you entered is incorrect, causing the product to be delivered to someone else's game account, the order is considered completed and cannot be canceled or refunded, as virtual products cannot be retrieved by the platform.
(3) If your order is still in a "pending payment" status, you can go to the order details page to modify the recharge details for that order or place a new order.

3.3 What should I do if my game recharge has not arrived?

Please check if the recharge information you provided when placing the order is correct. If it is correct and the recharge has not arrived after a long time, please contact our Online Customer Service for assistance. Please understand that delivery may take longer during peak periods.

3.4 Why was my account charged if the order failed?

If an order status is "payment failed," it means that the VeloxGame platform never received your payment.

In general, if a deduction appears on your account, it is likely a temporary authorization hold. The held amount is expected to be returned to you within 3 to 7 business days, depending on the processing speed of the payment channel or your bank.

However, due to the special nature of some payment methods, such as cryptocurrency payments, overpayments or incorrect payments may not be eligible for reverse refunds in certain situations. We appreciate your understanding.

If you have any questions, please contact customer service for assistance.

3.5 Why has my product order not been delivered for a long time?

A long delay in delivery may be due to:

(1) Technical issues on the platform's end.
(2) Your account has been flagged for suspicious activity by VeloxGame's monitoring system, and risk control measures have been applied to protect your assets.

In either case, if your product order has not been delivered for a long time, please contact our Online Customer Service staff for assistance.

4. Payment Information

4.1 What are the payment limits and transaction fees?

Payment Limits: Due to risk management and compliance requirements, you may encounter payment limits when making purchases on VeloxGame. VeloxGame will make adjustments based on its policies. Please refer to the information displayed on the recharge or purchase page.

Transaction Fees: Banks or payment service providers will charge a certain transaction fee according to their own standards. The fee rate varies depending on the payment service provider. Please refer to the fee displayed on the payment page.

4.2 What should I do if my preferred payment method is not available when purchasing a product?

You can try switching the country and/or currency type to find more payment options. However, please note that the supported countries, regions, and currencies for each payment method on the platform are determined by the platform's operational plans or the limitations of the payment method itself. If you have specific needs, you can contact Online Customer Service. Our staff will record your request, and we will consider making adjustments in the future based on user feedback. Thank you for your understanding.