About Delivery

About Delivery

All digital rights products, including virtual currencies for international live streaming platforms, games, and gift cards, sold on the VeloxGame platform are sourced from HyperFighters Tech & Trade Limited.

Delivery Methods

1. Direct Recharge

(1) Delivery Time: 1-3 minutes. This may be extended during peak hours. If you have not received your product after a significant delay (e.g., more than three business days), please contact our Online Customer Service for assistance.
(2) How to Check: After a successful delivery, you can immediately check for the received digital product in the corresponding app. You can also view the delivery status in your order details on our platform.

2. Login-Assisted Recharge

This type of product requires you to contact our platform staff via Online Customer Service. You will need to provide your account information for the corresponding app to assist our staff in logging into your account. Our staff will then complete the recharge on your behalf.
Immediately after the recharge is completed, our staff will log out of your account. We guarantee that no sensitive information, such as your password, will be saved or stored.

3. Digital Code/Key Delivery

(1) Delivery Time: 1-3 minutes. This may be extended during peak hours. If you have not received your product after a significant delay (e.g., more than three business days), please contact our Online Customer Service for assistance.
(2) How to Check: After a successful delivery, the digital code/key will be automatically sent to the email address you used to register on VeloxGame. You can check the delivery status in your order details or check your email for the product.
Please note: After your order is completed, be sure to check your email, including your spam/junk folder, to confirm you have received the product.